How Can Our Customer Service
Increase Your Bottom Line with
Voice Broadcasting Services?
Your campaign profits are not just
about your sales message or how many leads you generate and
It's the managing of your campaign properly which shields you from the
hidden-wasted expenses which are typical in voice broadcasting.
Read this entire page before investing in a
voice broadcasting service.
Our Success Is Your Success
service is the key ingredient for voice broadcasting success. When pricing your voice
broadcasting services and looking for the 'best deal' ... pay attention to the hidden,
unseen, unexpected factors that have the most bearing in price.
Real World Math Example Below
Let's give some real-world examples of how a highly
customer centric company directly influences your company's bottom line/ROI/Profit.
Our staff is trained
- recognize trends in call patterns and make
suggestions on whether the data you're using is effective and is maximizing
- they can see challenges with the current data
and make the appropriate suggestion.
- they are looking
moment to moment and give recommendations to:
- slow down the
- speed up the
- adjust dials
- they see the extreme
flows and also the subtle flows that directly influence your bottom line.
- they offer
real time communication via phone, email, skype, chat and can make adjustments within the
minute of your confirmation.
How does this directly influence your
As your campaign is
running, you need ongoing stats and campaign evaluations. Changing a campaign 'on the fly' is very common with voice
broadcasting, especially at the early deployment stage.
Our professional and responsive customer support
staff is skilled and quick to make adjustments when needed.
Here's just one
example ... you have a large campaign running for your
debt leads call center. You have a press 1 campaign running and you find that the hours of 3-5pm CST is
not a good time for the list that you're using. You're call center staff is reporting less call flow
and less receptivity during these hours, but it took a few weeks for your staff to realize
$1,000's of dollars wasted for the wrong call time. How do we
calculate this? Here's 2 samples:
100,000 minutes per day. During that 2hr time slot there's 15 minutes
of wasted call volume, callers on hold, etc ...
Now 15 minutes x 2
cents per min (plus or minus) PER line dialed, which is 233 minutes used
$70 plus per day WASTED spending.
Company B: 30,000
min per day. During that 2hr time slot there's 15 minutes of
wasted call volume, callers on hold, etc ...
Now 15 minutes x 2 cents per min (plus or minus) PER line
dialed, which is 83 minutes used per/min =
$25 plus per day WASTED spending.
This is simply just one specific example of many
types of problems that occur that'll immediately affect your company's
Our staff can be one step ahead of you and see the
reporting on our end recognizing the press 1 call in stats and see that the Press 1 stats are lower during
these hours. So our staff makes a recommendation days before your staff was able to report this problem
... if ever.
Result: Depending on the size of the campaign,
you've could've lost thousands of dollars on wasted per minute charges.
Don't forget: The psyche of
the sales reps / staff are crucial ...
- if the call flow is
slow ... they're irritated ... that's their money on the line. When sales reps wait around for a call, the fear of loss kicks in
and the need to close the client affects the ability to close the sale.
- if call flow is too
much, then potential clients on hold causes stress to the TSR's as well as irritate the
client. Plus waste your marketing dollars.
Remember when pricing ... it's the CPA - cost per
acquisition that's important, not just the price per minute.
Customer support done right makes your company
$. Creates ROI where you would not normally have it. In VB this is the backbone to
Our staff is proactive in being sure your account is
maximizing ROI .... so you're not spending unnecessary dollars in your marketing
You focus on your sales and closing
process while we help with your call flow and proper execution of the actual campaign. We
provide the service and you focus on what you're good at.
VB is a hands on marketing process ... not to
be confused with a set it and forget it marketing.
By now you should have a very clear understanding of
the importance of true proactive customer service.
Contact Us today to
get your campaigns started or to ask any questions you may have.